Free Shipping over $100 and $0 Sales Tax on All USA Orders!

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FAQ

Quick Service. Fast Shipping. Great Prices.

Where Do You Ship From and To?

We ship from San Francisco, California and ship worldwide!

How Much Does It Cost?

USA — $7.95 for orders under $100 and free shipping on all orders over $100.

Canada — $19.99 – this is a flat rate and you can order as much or as little as you like.

International — $19.99 – this is a flat rate rand you can order as much or as little as you like.

How Long Will It Take To Process My Order?

24 Hours (this includes weekends)! If there is an issue, we’ll contact you before shipment.

How Long Does It Take To Receive My Order After it Ships?

USA — 2 to 3 Business Days

Canada — 5 to 8 Business Days

International — 5 to 10 Business Days

How Much is Sales Tax?

We do not charge sales tax on any order.

Which payment methods do you take?

We take any debit or credit card as well as PayPal.

Do You Offer Pre-Orders and When Am I Charged?

We do! Pre Orders are labeled within each product's description and there is a label over the product photo. You are charged upon billing, NOT shipping.

Learn More About Our Pre Order Policy: www.thediyaddict.com/pre-order-policy

There Is An Error With My Order - How Do I Contact You?

If you have made a mistake while placing your order, please contact us ASAP by sending us an email at karen@thediyaddict.com. We will try to accommodate any changes. We cannot guarantee changes once the order is shipped.

Do You Allow Returns?

We do allow returns! 

Do You Offer Exchanges?

We do allow exchanges!

How Can I Contact You?

www.thediyaddict.com/pages/contact-us

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